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_aOjasalo, Katri _934121 |
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_aCustomer influence on service productivity _cKatri Ojasalo |
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_aProductividad _959914 |
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_aEn: _tSAM : advanced management journal _dCorpus Christi, TX : 2003 _w104220 _gvol. 68, no. 3, Summer, p. 14-19. - Loc. S.221 |
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