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_aSarabia Sánchez, Francisco José _942676 |
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_aEl comportamiento de queja y reclamación y la insatisfacción del consumidor _cFrancisco José Sarabia Sánchez |
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_aConsumo _958082 |
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_aParra Meroño, María Concepción _935509 |
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_aEn: _tEstudios sobre consumo _dMadrid : 2001 _w104736 _gaño XVI, n. 59, p. 9-21. - Loc. S.167 |
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