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| 005 | 20241016115917.0 | ||
| 008 | 010124s2000 gbr 000 0 eng d | ||
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| 035 | _a(OCoLC)1365194041 | ||
| 040 | _cES-MaBCM | ||
| 041 | 0 | _aeng | |
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_aLo Schiavo, Luca _927587 |
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_aQuality standards in the public sector _b: differences between Italy and the UK in the citizen's charter initiative _cLuca lo Schiavo |
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_aRelación administración-administrado _960067 |
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_aServicio público _960243 |
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_aGran Bretaña _9124676 |
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| 651 | 2 | 4 |
_aItalia _9115380 |
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_aEn: _tPublic administration _dOxford : 2000 _gvol. 78, no. 3, p. 679-698. - Loc. S.65 _w104498 |
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| 942 | _cAREV | ||
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_c72007 _d72007 |
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