000 00660naa a2200217 i 4500
001 58580
003 ES-MaBCM
005 20241016112022.0
008 990226s1998 usa 000 0 eng d
021 _axx
035 _a(OCoLC)1365257450
040 _cES-MaBCM
041 0 _aeng
043 _ausa
100 1 _aZbaracki, Mark J.
_950137
245 1 4 _aThe rhetoric and reality of total quality management
_cMark J. Zbaracki
650 2 7 _aControl de calidad
_958109
650 2 7 _aTécnica de gestión
_960418
773 0 _aEn:
_tAdministrative science quarterly
_dNew York : 1998
_w104219
_gvol. 43, no. 3, Sept., p. 602-636. - Loc. S.67
942 _cAREV
999 _c58580
_d58580