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| 003 | ES-MaBCM | ||
| 005 | 20241016183555.0 | ||
| 008 | 061213s2006 gbr|r0p 0 ||eng d | ||
| 021 | _axx | ||
| 035 | _a(OCoLC)1365151075 | ||
| 040 | _cES-MaBCM | ||
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_aNeedham, Catherine _966818 |
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_aCustomer care and the public service ethos _cCatherine E. Needham |
| 520 | 3 | _aContiene bibliografía | |
| 650 | 2 | 7 |
_aFuncionario _958755 |
| 650 | 2 | 7 |
_aServicio público _960243 |
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_aCiudadano _957921 |
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_aGran Bretaña _9124676 |
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| 773 | 0 |
_aEn: _tPublic administration _dOxford _gVol. 84, no. 4 (2006), p. [845]-860 _w104498 |
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