TY  - GEN
AU  - Lo Schiavo,Luca
TI  - Quality standards in the public sector: : differences between Italy and the UK in the citizen's charter initiative
KW  - RelaciÃ³n administraciÃ³n-administrado
KW  - Servicio pÃºblico
KW  - Gran BretaÃ±a
KW  - Italia
ER  -